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IND : +91 8925441119
• Facilities GOTO
Manage Every Facility.
Every Contract.
Every Request.
Built for FM companies delivering services to clients — and for businesses managing their own facilities in-house. Contract FM, reactive maintenance, on-demand services, and B2B property management — unified in one platform with SLA enforcement, asset tracking, vendor management, and a tenant mobile app. Go live in weeks.
4 Models
Contract · Reactive · On-Demand · Managed
SLA Native
Auto-tracked from ticket open
3 Apps
Tenant · Inspector · Worker
2–4 wks
SaaS Go-Live
THE PROBLEM
Whether you run FM as a business or manage facilities for your own company — spreadsheets, missed SLAs, manual work orders, and disconnected vendors are costing you every single day.
No automated timers — teams realise they've missed response deadlines after tenants complain.
No audit trail, no status visibility — requests lost between teams, assets never linked to the work done.
No scheduling engine — critical equipment maintenance deferred until breakdown, warranties voided.
No scoring, no tracking — overpaying underperforming contractors with no data to act on.
Invoices in spreadsheets, delayed, disputed — no automated billing from completed work orders.
Multiple tools, multiple exports — FM managers can't see assets, SLA status, and contract performance in one place.
For FM companies winning contracts and delivering services. For businesses running facilities as an internal function. One platform — from contract scope through work order closure, billing, and performance reporting.
SLA timers auto-start at ticket creation — Response and resolution clocks start the moment a request is logged. Breaches escalate automatically. No manual tracking.
Work orders fully digitised — From tenant submission to vendor assignment, field execution, inspection, and closure — every step tracked with photo evidence.
Preventive maintenance on autopilot — Scheduled tasks auto-generated per asset — equipment, common areas, building systems. No manual planning.
Asset register with full history — Every asset tracked from purchase through maintenance, warranty, and disposal — linked to every work order raised against it.
Go live in weeks —~90% out-of-box fit. SaaS deployment in 2–4 weeks. No 12-month implementation project.
THE FM OPERATIONS LIFECYCLE
Whether you run FM as a business or manage facilities in-house — every operational mode has its own lifecycle, fully managed in FacilitiesGOTO.
Long-term FM service contract · 8 stages
Facility details, scope needs, and contact captured in CRM.
Assets inventoried, scope baseline and requirements confirmed.
SLA terms, staffing, and pricing — formal proposal with approval.
Digital signing, clause config, and SLA schedule generated.
Teams assigned, vendors onboarded, assets mapped for go-live.
PPM and routine tasks auto-dispatched per contract scope.
Periodic invoices and KPI reports auto-generated from delivery fmtracks.
Proactive renewal pipeline with performance fmtracks and new proposal.
Handyman & one-off service · 8 stages
Client submits via app, portal, or call — category and urgency captured.
Technician assesses scope, takes photos, notes parts and labour needed.
Itemised quote — materials, labour, and timeline sent for approval.
Client approves digitally — job scheduled and team assigned immediately.
Technician or vendor notified with full job context and ETA confirmed.
Mobile checklist, task steps, parts used, photos captured, time logged.
Client confirms completion and rates the service — CSAT captured.
Invoice auto-generated from approved quote and actual work logged.
Multi-property managed FM · 7 stages
Management agreement signed covering all properties in scope.
Units, assets, tenants, and service requirements mapped per property.
FM teams and vendors assigned per property — budgets and KPIs configured.
Maintenance, reactive requests, PPM, and inspections across the portfolio.
Live portfolio view — SLA compliance, costs, and work order status.
Management fees invoiced per property or consolidated across portfolio.
Periodic owner report — KPIs, cost summaries, renewal or expansion.
Tenant raises maintenance request · 7 stages
Tenant submits via app, portal, or call — linked to active contract.
Priority set, SLA timer starts, tenant acknowledgement sent.
Auto or manual assignment to team or vendor — acceptance confirmed.
Technician checks in, checklist steps, parts and photos on mobile.
Tenant confirms completion via app or SMS — CSAT rating captured.
Optional supervisor check — photos, quality score, and approval logged.
SLA result logged, asset history updated, chargeable jobs invoiced.
Planned & scheduled maintenance · 6 stages
Define scope, task types, frequency, and compliance requirements.
Link assets to plan — set maintenance frequency and build schedule.
Technicians or vendors assigned per task type — notified ahead of schedule.
Work orders auto-dispatched — technician follows mobile checklist.
Supervisor verifies — photos, compliance checklist, quality score.
Asset history updated, completion tracked, certificates generated.
PLATFORM CAPABILITIES
Explore each module — built to work together, not bolted together.
FacilitiesGOTO manages the complete SLA contract lifecycle — from site survey and proposal through contract activation, ongoing service delivery, and renewal. SLAs are configured per contract and enforced automatically across every work order raised against them.
Define response and resolution SLAs by priority, category, and time of day — enforced from the moment a ticket opens.
Customisable FM contract templates with clause management, approval workflows, and digital signature.
Define services, frequencies, asset coverage, and exclusions — linked to scheduling and work order generation.
SLA compliance rates, response times, CSAT scores, and work order trends — per contract, per property.
Proactive renewal alerts at configurable lead times — trigger proposal generation and extension workflow.
White-labelled client portal with live KPIs, service logs, and periodic performance reports — self-serve.
From onboarding and credentialing to job execution, completion sign-off, and invoice settlement — every vendor interaction happens inside FacilitiesGOTO. No emails. No spreadsheets.
Register vendors with trade categories, credentials, insurance docs, contacts, and coverage areas. Full vendor profile maintained and searchable.
Track vendor workforce — employees, skilled resources, and equipment per contract or job. Capacity planning and availability managed in one place.
Equipment, vehicles, and tools registered against vendor profiles — assigned to jobs and tracked for availability and utilisation across the portfolio.
Vendors manage their own subcontractors within the platform — cascading job assignments with full visibility to the FM team at every level.
Requests routed to vendors by trade, category, location, or SLA — acceptance and rejection tracked with auto-reassignment on decline.
Vendor accesses full job details via portal — check-in, task checklist, parts used, photos captured, and time logged against the work order.
Vendor submits completion evidence with photos and notes. FM reviews and signs off digitally. Completion certificates auto-generated on approval.
Itemised quotes — materials, labour, timeline — submitted by vendor and approved by FM digitally before work proceeds. Full audit trail maintained.
On sign-off, vendor raises invoice against the work order — matched to approved quote, routed through AP approval workflow, posted to accounts.
Long-term vendor agreements managed with scope, rates, SLA terms, and renewal dates — all linked to the work orders they service.
THREE MOBILE APPS. ONE PLATFORM.
Tenant-facing, inspector-grade, and field service — three purpose-built mobile apps, all connected to the same FacilitiesGOTO platform. iOS & Android.
The self-service app for everyone living or working in the facility. Log requests, track status, pay invoices, and communicate with the FM team.
Structured workflows for on-site inspections, surveys, and property handover — with checklists, photos, and digital sign-off at every stage.
The field service app for technicians on the ground — manage job execution, procurement, and pickup & delivery from one mobile interface.
FM MODELS
Four workflows, one platform
GO-LIVE
SaaS deployment, ~90% out-of-box
SLA ENGINE
Timers start at ticket creation — no manual tracking, ever
MOBILE APPS
Tenant · Inspector · Worker
Four FM Operational Models
FacilitiesGOTO supports FM companies running client contracts and businesses managing facilities in-house — across every operational mode.
SLA Contract-Based FM
Manage long-term FM service contracts end-to-end — scope, SLA config, scheduled delivery, performance reporting, and renewal.
Maintenance Request-Based FM
Handle reactive maintenance at scale — tenants log requests, auto-assigned to the right team, tracked from response to resolution.
One-Time Service-Based FM
Quote, dispatch, and invoice one-off FM services — deep cleaning, fit-out, specialist repairs. Full quotation workflow with auto-invoice on completion.
B2B Property Management FM
Deliver full-spectrum FM on behalf of property owners — managing assets, staff, vendors, and budgets. White-labelled client portals and owner reporting.
INDUSTRY COVERAGE
For FM companies delivering services across any property type — and for businesses managing their own facilities. Configured for your sector, not adapted from someone else's.
Apartments, villas, compounds
Office towers, business parks
Shopping centres, retail parks
Hotels, serviced apartments
Hospitals, clinics, medical centres
Logistics parks, factories
Government buildings, infrastructure
Schools, universities, campuses
Integrated residential, retail & commercial
Third-party FM companies and contractors
FREQUENTLY ASKED
THREE PLANS. ONE PLATFORM.
Start with Core, add Professional when it makes sense, and unlock Elite when you're ready. Same platform — no migration, no re-implementation.
| Feature | Core | Professional | Elite ★ |
|---|---|---|---|
| Foundation | |||
| Dashboard | Yes | Yes | Yes |
| Planner & Calendar | Yes | Yes | Yes |
| Accounts & Contacts | Yes | Yes | Yes |
| Administration | Yes | Yes | Yes |
| Work Order Management | Yes | Yes | Yes |
| SLA Tracking & Escalation | Yes | Yes | Yes |
| Reactive Maintenance | Yes | Yes | Yes |
| Tenant App · Inspector App · Worker App (iOS & Android) | Yes | Yes | Yes |
| Basic Asset Register | Yes | Yes | Yes |
| Billing & Invoicing | Yes | Yes | Yes |
| PropGOTO Books Accounting | Yes | Yes | Yes |
| Communications Hub | Yes | Yes | Yes |
| Advanced Operations | |||
| Preventive Maintenance (PPM) Engine | No | Yes | Yes |
| Contract Management & SLA Configuration | No | Yes | Yes |
| Vendor & Supplier Portal | No | Yes | Yes |
| Inspections & Compliance Checklists | No | Yes | Yes |
| Visitor & Amenity Management | No | Yes | Yes |
| Utility Management | No | Yes | Yes |
| Elite Capabilities | |||
| Full Asset Management — Hierarchy, Warranty, Depreciation, QR Tagging | No | No | Yes |
| B2B Property Management (Managed FM) — Owner Portal, Multi-Client View | No | No | Yes |
| On-Demand FM — Quotation, Job Dispatch, Completion Billing | No | No | Yes |
| Supply & Inventory Management | No | No | Yes |
| Portfolio Management & Multi-Property Dashboard | No | No | Yes |
| Project Management | No | No | Yes |
| PropGOTO Books Plus Accounting | No | No | Yes |
Start lean — reactive maintenance and work orders with no complexity you didn't ask for
Add PPM, contracts, and vendor management when your operations demand it
Unlock the complete FM platform — every capability, nothing held back
Get Started
For FM companies and in-house facility teams alike — SLA enforcement built in, four FM models supported, tenant mobile app live today. Go live in weeks — not months.
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